FAQs

1. How can I customise or personalise the products?

We believe in creating a truly personalised experience for you! After placing your order on our website, our dedicated team will reach out to you on WhatsApp to discuss the customisations. Stay tuned for our message, where we'll ensure every detail is perfected to your liking. Get ready for a uniquely tailored product just for you!

2. Can I request a specific design or theme for a custom order?

Certainly! We welcome custom orders and are happy to accommodate your specific design or theme preferences. To ensure the best results, please make sure to provide all the necessary specifications and details upfront. Please note that any last-minute additions or changes may not be possible once our team has started working on your order. We strive to deliver exceptional products and appreciate your understanding in this matter.

3. Can I modify or add new requirements for customisation once the designing has already been done and when I didn't share them in the first place?

No, it is not possible to modify or add new requirements for customisation once the designing has already been done and when you didn't share them in the first place. To ensure a smooth development process and minimize complications, it is crucial to thoroughly discuss and finalize your requirements before the designing phase begins. Clearly communicate your needs and expectations to the design and development team upfront, allowing them to create a customized solution that aligns with your specifications.

4. How long does it take to process and ship orders?

Standard Delivery: Customised handmade products require intricate attention to detail. We take pride in crafting each piece with utmost care and attention to detail. As a result, our standard delivery time is 12-13 working days. We appreciate your patience as we create your unique piece with love. We will notify you as soon as your order is ready for dispatch, and you can expect a beautiful, one-of-a-kind piece that exceeds your expectations.

Express Delivery: For those who need their customised handmade products sooner, we offer express delivery with an additional charge. Kindly note that express shipping is subject to availability and should always be confirmed with our team before placing your order. Contact us for more information on expedited shipping options. Your satisfaction is our priority.

5. What payment methods do you accept?

We accept prepaid orders to ensure a smooth and hassle-free shopping experience for our customers. We offer a variety of convenient payment methods to choose from, including credit cards, debit cards, net banking, Paytm wallet, other popular wallets, and UPI (Unified Payments Interface). With these options, you can easily make secure and seamless transactions, giving you peace of mind while shopping with us. Start exploring our collection and enjoy a seamless checkout process with your preferred payment method.

6. Do you offer international shipping?

Yes, we do offer international shipping for our customers worldwide. We believe that creativity knows no boundaries, and we are excited to share our products with customers around the globe. Please note that international shipping charges will apply, as shipping costs may vary based on the destination country and the weight of the package. Rest assured, we strive to provide reliable and timely delivery to our international customers, ensuring that your order reaches you in excellent condition. Start exploring our collection and get ready to receive your favourite products no matter where you are in the world!

7. Can I cancel or modify my order after it has been placed?

We understand that circumstances may change, and you may need to cancel or modify your order. We strive to accommodate such requests to the best of our ability. However, please note that once an order has been placed, it enters our processing system, and it may not be possible to make changes or cancellations.

Due to the nature of our handmade products, once an order has been placed, it enters our production process and cannot be cancelled or modified. Each item is carefully crafted with attention to detail and personalized according to your specifications. We strive to provide you with the best quality products and efficient service, which is why we begin processing orders promptly. We appreciate your understanding and encourage you to review your order carefully before placing it to ensure it meets your preferences. If you have any concerns or questions about your order, please don't hesitate to reach out to our customer support team for assistance.

8. What is your return policy?

At Artastherapyy, we have a strict no returns policy. Due to the personalised and custom nature of our handmade products, we are unable to accept returns or offer refunds. We take great care in ensuring that each item is crafted with precision and meets your specifications. We encourage you to thoroughly review the product details, images, and customisation options before placing your order. If there are any issues with your order, such as damage during transit or an error on our part, please contact our customer support team, and we will be more than happy to assist you. Your satisfaction is important to us, and we will do our best to address any concerns you may have.

9. Do you offer wholesale or bulk ordering options?

Yes, we offer wholesale and bulk ordering options for our products. Whether you're a retailer, event planner, or have any other business need for our items in larger quantities, we're happy to accommodate your request. Please reach out to our wholesale team or customer support, and they will assist you with the process, pricing, and any specific requirements you may have. We value the opportunity to collaborate with businesses and provide our products on a larger scale.

10. What if the product is damaged in transit?

At Artastherapyy, we understand the disappointment of receiving a damaged item, and we want to assure you that we are committed to providing a satisfactory resolution. If your product arrives damaged during transit, we kindly ask that you reach out to us within 7 days of receiving the package and provide clear pictures or videos showcasing the damage, including an unboxing video if possible. Once we review the evidence and confirm the validity of the claim, we guarantee a 50% refund for the damaged item. Your satisfaction is our priority, and we will work diligently to ensure a fair and prompt resolution to the issue. Please contact our customer support team to initiate the process and discuss the next steps.

11. What happens if an unavailable phone number or address is added by the customer for shipping?

We understand the importance of accurate shipping information for timely deliveries. Once we ship a parcel on time, any delays caused by an unavailable phone number or incorrect address are not our responsibility. In such cases, the customer is liable to pay any extra delivery or return-to-origin (RTO) charges that may arise due to inaccurate shipping details. We recommend double-checking all shipping information before confirming your order to ensure a seamless delivery experience.