FAQs
Got Questions? We’re Here to Help.
Whether you’re exploring your first Artastherapyy order or returning to create something new, we want the process to feel just as special as the product itself. Here are answers to the most common questions — so you can order with clarity, confidence, and a little extra joy.
Q1. How can I customise or personalise a product?
After placing your order, our team will connect with you via WhatsApp to discuss all personalisation details. From names and dates to colour preferences, we’ll confirm everything directly with you to ensure it’s made exactly how you imagined.
Q2. Can I request a specific theme or design for a custom order?
Absolutely! We love bringing your vision to life. Just share your idea, theme, or Pinterest reference while ordering. Please note that once we begin production, last-minute changes may not be possible—so make sure to communicate all details clearly upfront.
Q3. Can I modify my customisation details after the design has been made?
Unfortunately, once the design phase has begun, we’re unable to accommodate new customisation requests. To avoid any confusion, we encourage you to share all requirements clearly when placing your order.
Q4. How long does it take to receive my order?
Our handcrafted, personalised pieces take time to perfect.
Q5. What payment methods do you accept?
We currently accept prepaid orders only. You can pay via credit/debit cards, UPI, net banking, Paytm, and other major digital wallets — all through a secure payment gateway.
Q6. Do you offer international shipping?
Yes, we ship worldwide! International shipping charges will apply based on the destination and package weight. Feel free to reach out to us for a quote before ordering.
Q7. Can I cancel or change my order after it’s placed?
Because each product is handmade and customised, we’re unable to cancel or modify orders once they’ve been placed. Please double-check all details before checkout, and feel free to reach out to us beforehand with any questions.
Q8. What is your return or refund policy?
Due to the personalised nature of our products, we do not accept returns or offer refunds. However, if your order arrives damaged or with an issue, we’ll make it right! Please contact us within 7 days of delivery with photos or an unboxing video. We offer a 50% refund on valid damage claims.
Q9. What if I entered the wrong shipping address or phone number?
If a parcel is delayed or returned due to incorrect shipping details, the customer is responsible for any additional delivery or return charges. We recommend double-checking your contact and address info before placing your order.
Q10. Do you offer bulk or corporate gifting options?
Yes! We offer bulk orders for weddings, corporate events, return favours, and more. Let us help you curate Pinterest-worthy hampers or stationery in your theme. Contact our team for custom solutions and pricing.
Q11. Do you offer gifting suggestions or help with curation?
Yes, our team is happy to help you build a hamper or suggest meaningful products based on your occasion and budget. Just drop us a message, and we’ll create something delightful together.
Didn’t find your question here?
Reach out to us on WhatsApp or email us at order@artastherapyy.com — we’re always here to help!