Refund policy

At Artastherapyy, we take great care in packaging and shipping your orders. However, in the rare case that your product arrives damaged, we’ve created a simple process to make things right.

Please notify us within 24 hours of receiving the damaged product. Any claims raised after this period will not be eligible for a refund or replacement.

 

Provide Evidence

• To expedite the process, we require a full video of the unboxing of the parcel.
• The video must clearly show the condition of the outer packaging and the damaged item(s).
• This helps us assess the issue accurately and speeds up the resolution.

 

Contact Us

Reach out to our support team at order@artastherapyy.com with:

• The unboxing video
• Your order number
• Relevant details about the issue

Our team will review the evidence and guide you through the next steps.

 

Return & Refund Process

Once the video evidence is received and approved, we will initiate the return process for the damaged item(s). You can then choose one of the following resolutions:

• 50% Refund on the affected product(s), or
• Replacement of the damaged product(s) at a 50% discounted price

 

You’re also welcome to use the refund amount as store credit — either to choose a different product right away or save it for a future purchase.

 

Conditions for Returns & Refunds

• Returns and refunds for damaged goods are applicable only if the above steps are followed within the specified timeframe.
• We reserve the right to refuse returns or refunds if:
• The required video evidence is not provided, or
• The damage is not clearly visible in the video submitted.
• No cancellations or refunds are permitted once an order has been placed.
• Delivery timelines are clearly mentioned at checkout so customers can place their orders accordingly.